Client Success Manager
| Company | FiscalNote |
|---|---|
| Location | Washington, DC, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- 2+ years experience and proven success in delivering consultative trainings for a SaaS product
- Superior presentation skills
- Experience conducting effective consultative conversations
- Demonstrated ability to manage multiple client relationships across a number of different product combinations
- Strong written and verbal communication skills
- Ability to work independently while embracing a close knit team environment
- Proven success with troubleshooting and problem solving
Responsibilities
- Manage a portfolio of accounts, ensuring their training and account configuration needs are met and lead to product adoption and renewal
- Demonstrate mastery in all products within the Public Policy/Issues Management and Advocacy lines of business (currently 5 core products)
- Deliver on-site (as applicable) and webinar training for our full product suite across all clients
- Leverage ChurnZero to proactively focus on customers to reduce risk and drive product adoption and usage
- Analyze clients’ current usage of products and suggest “best practices” that increase customer efficiency and effectiveness
- Build and maintain strong relationships with influential site contacts at assigned client organizations to ensure customer satisfaction
- Understand the challenges and pain points of a client and be able to translate how our tools can help solve those
Preferred Qualifications
- Experience with technical implementation of software (preferred)
- Familiarity with Salesforce or equivalent CRM tool (preferred)
- Knowledge of the legislative and policy arena (preferred)