Client Success Manager

Client Success Manager

Requirements

• Bachelor’s Degree in a related field
• 2+ years agency, marketing, or project management experience
• Skilled in Microsoft Office Suite (Word, Excel, and PowerPoint), Adobe, Salesforce, and project management systems such as Jira and Smartsheets
• Ability to dissect campaign performance analytics to provide meaningful insights that positively impact client revenue
• Cursory understanding of digital marketing best practices and how people process information in new media formats

Responsibilities

• Own and efficiently manage multiple accounts, brands, and programs.
• Develop a fluent understanding of all program-specific goals and objectives.
• Apply knowledge of company products and programs to provide input to sales.
• Develop working relationships with internal teams (client success, client sales, operations, pricing, creative, IT) and external teams (direct clients and media/creative agencies).
• Successfully translate client input and objectives into clear direction for internal teams.
• Assume ownership of projects from initiation to completion to ensure client/agency/sales satisfaction.
• Effectively track and communicate contract details and deliverables, and client requirements, on behalf of internal and external teams.
• Serve as single point of contact for client-related status updates and regularly communicate key updates to internal and external teams.
• Produce, manage, and update company documents and trackers as needed.
• Provide insight into campaign success metrics and be able to articulate performance to clients.
• If required, have a working knowledge of client review/submission systems, and take ownership of submission process.

Preferred Qualifications

• PMP certification
• Experience working in a highly regulated industry such as healthcare or pharma