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Client Success Specialist
| Company | Uber |
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| Location | Washington, DC, USA |
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| Salary | $35.58 – $37.5 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- 2+ years of experience in sales, account management, operations, or a related field.
- Strong analytical skills, with the ability to interpret large data sets and drive actionable results using Excel/Google Suite and Salesforce.
- Excellent communication & negotiation skills – the ability to clearly articulate value propositions and overcome objections.
- Highly organized and detail-oriented, with a strong work ethic.
- Willingness to roll up your sleeves and dive deep into partner relationships and business challenges.
- Proficiency in Salesforce or similar CRM tools.
Responsibilities
- Manage a portfolio of SMB restaurant partners on Uber Eats, driving growth and retention.
- Proactively identify risks & opportunities within your book of business, engaging merchants via outbound calls, performance reviews, and data-driven recommendations.
- Consult and upsell additional Uber Eats products and services to optimize merchant performance.
- Build meaningful, long-term relationships to position Uber Eats as the go-to delivery platform.
- Maintain consistent communication via email, phone, and in-person meetings where applicable.
- Champion restaurant feedback to help shape internal strategy and drive insights.
- Act as an ambassador for Uber Eats, ensuring partners understand and leverage our platform’s full potential.
Preferred Qualifications
- Strong critical thinking ability
- Experience creating processes and solving problems in scale
