Client Support Associate
| Company | Santander |
|---|---|
| Location | Harrisburg, PA, USA |
| Salary | $56250 – $92500 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Bachelor’s Degree or equivalent work experience
- Customer service, Business process, or Project Management experience
- Experience in Microsoft Office (Outlook, Excel, and Word)
- Ability to manage multiple tasks/projects and deadlines simultaneously
- Ability to identify and resolve exceptions and to interpret data
- Proven customer service/relations skills
- Excellent interpersonal, verbal and written communication skills
- Ability to work well with all levels of management and internal departments
- Well organized, detail oriented and exceptional problem solving and follow-through skills
- Knowledge of bank products, procedures and customer service
- Must be knowledgeable in lending regulations
- Must be able to work independently, prioritize projects, and follow through on deadlines
- Strong analytical and problems solving skills
Responsibilities
- Ensures highest quality of client satisfaction by responding to clients on general inquiries
- Collaborates with internal operational and portfolio management areas to respond to client needs in a timely manner and take immediate action to address issues as they arise, escalating when appropriate
- Inputs trades and audit appropriately
- Proactively offers creative solutions and always find ways to improve or enhance the client experience
- Participate and sometimes lead projects as needed
- Adheres to process standards and documented procedures
Preferred Qualifications
-
No preferred qualifications provided.