Client Support – Representative I
| Company | CVS Health |
|---|---|
| Location | Monroeville, PA, USA |
| Salary | $17 – $28.46 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- 1+ years of Customer Service Experience.
- 1+ years of Call Center Experience.
- 1+ years of Health Care Industry Experience.
- Verifiable High School diploma or GED
Responsibilities
- Addressing the day-to-day needs of clients and participants.
- Resolving client-initiated plan participant issues.
- Managing complaints, suggestions, and comments in queue.
- Receiving and responding to client issues in a timely manner via email, fax, cases, and telephone.
- Ensuring timely follow-up on requests to ensure resolution.
- Ensuring complete tracking of client contact in database to build contact history, identify trends, facilitate relationship building and provide management and client reporting.
- Providing plan benefit override support at client request.
- Providing feedback to Customer Care management on servicing incidents and developing service trends.
- Partnering with Account Management team to ensure maximum client satisfaction and issue trending.
Preferred Qualifications
- Experience with PeopleSafe, RxClaim, SalesForce, Moxie and Microsoft Office programs of Excel, PowerPoint, Word, and Outlook.
- Experience with plan designs and Client programs.
- Experience building partnerships and navigating through complex organizational structure/hierarchy.