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Client Support Senior Associate – State Street Global Advisors
| Company | State Street |
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| Location | Boston, MA, USA |
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| Salary | $52000 – $84760 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior |
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Requirements
- Bachelor’s degree in Business, Finance, or equivalent work experience
- Minimum 5 years in financial services
- Work experience or demonstrated ability for exceptional time management capabilities
- Ability to work in a complex, global, fast-paced environment and deliver solid action-oriented results quickly in a Hybrid Work Environment
- Team player able to work effectively at all levels of an organization
- Excellent collaborative, interpersonal, organizational, and communication skills (written and verbal) including a confident and professional telephone presence
- Ability to work this position’s hours: 10AM- 6:30PM EST
- Strong problem resolution and analytical skills
Responsibilities
- Ensure the highest quality of client satisfaction by responding to clients on general inquiries related to trade placement and settlement with SSGA
- Collaborate with internal operational and portfolio management areas to respond to client needs in a timely manner and take immediate action to address issues as they arise, escalating when appropriate
- Maintain current client internal documentation such as Transaction Security Forms, Authorized Signers Lists, Wire Instructions, etc. in accordance with our Corporate FTTOP Policy
- Actively and enthusiastically offer creative solutions and always find ways to improve or enhance the client experience
- Participate in and/or lead projects as needed
- Enforce process standards and documented procedures
- Participate in ongoing training and development of more junior staff, while providing feedback to the management team on progress
- Operate as backup for manager when they are unavailable
- Build technical expertise and better understanding of marketplace nuances
- Assist manager in quality control checks
- Conform with the ‘risk’ escalation chain for operational issues and suspicious transactions
- Perform other duties as needed
Preferred Qualifications
No preferred qualifications provided.
