Client Support Specialist

Strong written and verbal skills are essential, with experience supporting customers via email/chat as well as on the phone.
3+ years of experience supporting customers in a technical environment, with Payments or Fintech experience being an asset.
Education and training in the financial or technology space are a plus, enhancing your ability to understand and communicate complex topics.
Familiarity with tools such as Salesforce, Slack, and Google Suite.
You must have reliable, high-speed internet and be able to maintain a confidential, distraction-free workspace for calls and virtual meetings.
You thrive in a remote work environment, managing your time effectively and taking the initiative to address issues as they arise.

Provide exceptional support across multiple channels, including email, chat/messaging, and phone, with potential future expansion to video support.
Apply a systematic approach to isolating, understanding, and solving complex customer issues, ensuring a thorough resolution.
Empower customers by helping them maximize the benefits of Trustly’s products and services.
Take full ownership of customer issues from start to finish, coordinating with internal and external stakeholders to ensure timely and effective resolution.
Address inquiries related to our implementations at enterprise merchants, including APIs, UI, and transaction-related questions.
Assist with answering questions related to financial and payment transactions, as well as collections. Customer inquiries include payment status, payment declines, transaction inquiries, collections, and more.