Client Trainer

2+ years experience as a trainer for internal and external stakeholders
Excellent verbal and written communication skills in English
Available for travel in Canada and the US
Solid experience presenting content using Microsoft tools such as PowerPoint and Teams
Demonstrated ability to lead dynamic training sessions and adapt teaching methods to diverse audiences
Strong learning agility with enthusiasm for mastering new systems and pension administration concepts
Proven resilience under pressure with a positive, solutions-focused mindset
Change management experience, with ability to influence stakeholders and drive adoption
Track record of successful cross-functional collaboration with technical and business teams
Results-oriented with strong project delivery and time management skills
Pension, benefits, or insurance industry knowledge is an asset

Organize and/or adapt demonstrations and participate in presentations to existing or prospective clients to ensure they understand the integrated solution
Create and develop training in multiple formats and ensure all training materials are accurate and up-to-date
Lead individual and/or group training activities on our premises or at our clients’ sites
Build and maintain harmonious relationships with clients existing or prospective clients
Write user guides, procedures and reference documents
Identify, record, and document suggestions for improvements made during training activities
Help promote an atmosphere of collaboration and mutual assistance as a member of the team of trainers
Support the quality assurance team, the business analysts and the client support teams when the integrated solution is being installed
Guide the parties involved to ensure that training sessions meet the clients’ needs
Monitor training activities with regard to endeavour, cost and scope, so as to stay within the allotted budget.