Clinical Engineering Tech I

Clinical Engineering Tech I

Requirements

• Ability to provide onsite and remote support for all medical equipment and systems
• Knowledge of customer service standards
• Ability to adhere to documented standard operating procedures
• Exemplary personal work ethic
• Ability to work effectively and efficiently

Responsibilities

• Respond to problems called in and repair malfunctioning equipment in a timely manner
• Assist in providing support with medical device troubleshooting, configuration and diagnostic tools
• Support enterprise future business growth and the movement and/or expansion of enterprise units
• Adhere to customer service standards in all verbal and written interactions with users
• Work as part of a team to meet goals set forth by Information Services management
• Meet documented and communicated statistical metrics that drive overall departmental performance
• Maintain current technical expertise in the rapidly changing technology of Albany Med
• Use customer feedback as a basis for taking actions, which solve customer problems quickly and effectively
• Provide best effort support for non-standard devices
• Participate in on-call rotation and help troubleshoot customer issues
• Maintain confidentiality by using and communicating information only as needed to perform one’s duties
• Perform at or above the Information Technology performance standards
• Fulfill department requirements in terms of providing work coverage and administration notification during periods of absence

Preferred Qualifications

No preferred qualifications provided.