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Clinical Office Assistant Float
| Company | Advocate Health Care |
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| Location | Iron Mountain, MI, USA |
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| Salary | $20.4 – $30.6 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior |
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Requirements
- Ability to multi-task, route calls, greet patients, and maintain a schedule of appointments/meetings.
- Proficient in the use of Microsoft Office (Excel, Power Point, Access and Word) or similar products, including maintaining, tracking, and entering data in a database and/or spreadsheet software.
- Strong organizational skills and attention to detail.
- Ability to effectively communicate (written, and verbal), build rapport, and relate to all people.
- Ability to operate standard office equipment.
- High School Graduate.
- Typically requires 1 year of experience in performing scheduling, customer service, and administrative/clerical support duties.
Responsibilities
- Greets patients and visitors in a prompt, courteous, and helpful manner, collects insurance co-payments, and responds to routine requests for information.
- Schedules and maintains calendar of appointments, meetings, and travel. Coordinates related administrative aspects such as agendas, site selection, food/beverage selections, audio-visual arrangements, and document preparation.
- Schedules patients and enters information into the computer system. Coordinates patient appointments with other areas or physician offices as needed.
- Answers and screens telephone calls, triages clinical calls and resolves problems appropriately.
- Assembles, copies, and releases patient medical records. Works with Medical Records Department regarding requests for notes/additional information.
- Generates basic reports, modifies/updates existing reports, and distributes reports as needed.
- Opens, sorts, and distributes mail and department documents efficiently. Operates and maintains office equipment (fax, printer, photocopier, etc.) and may order office supplies.
- Completes referrals, tracks, and follows up on need for re-authorizations, processes patient registration, and obtains required information.
- May process billing/reimbursement forms and other department records. Maintains logs and reports; performs simple calculations as needed. Assists with gathering, organizing, and compiling data for reports, meetings, etc.
Preferred Qualifications
No preferred qualifications provided.
