Clinical Office Supervisor-RN

Clinical Office Supervisor-RN

Requirements

• Clinical knowledge and judgment
• Ability to assess, advise on, and evaluate care and service delivery situations
• Practice in accordance with regulatory legislation and standards
• Ability to engage clients in problem solving using a collaborative approach
• Maintain knowledge, skills, and attitudes to provide safe, efficient, effective service

Responsibilities

• Respond to and advise/resolves concerns from field staff, clients/families, coordination, public, and funding staff
• Initiates and tracks client and staff safety incident investigations and documents to ensure timelines are met
• Work collaboratively with frontline team members, Clinical Supervisors, and Care and Service Managers to support clinical documentation and submission requirements according to OHAH Automated Provider Report (APR) guidelines
• Manage the daily APR reporting and tracking processes
• Manage APR failure reports and ensures all APR transmit to the funder in a timely manner
• Advise and educate staff and coordination teams to rectify APR failures
• Engage clients in problem solving using a collaborative approach, offering health teaching, building rapport and trust, achieving a mutual understanding and agreement to identify actual and potential client health care needs, strengths, capacities and goals
• Engage staff in problem solving, offering education on practice questions, coaching and mentoring in resolution of problems
• Document all client care and staff problem solving as per ParaMed policies
• Respond to Not Seen Not Found (NSNF) situations in a timely fashion – following Paramed policies and working with the funder
• Attend to all urgent clinical concerns in a timely manner
• Attend to work injury reporting and work alongside WSIB for claims
• Review billing suspensions and rejections to ensure visits are authorized by OHAH
• Follow-up with staff who require further training and support in completing on time clinical documentation
• Ability to be calm and attend to all clinical matters appropriately, using prioritization and delegation
• Be part of a clinical on call/weekend rotation
• Other duties as assigned

Preferred Qualifications

No preferred qualifications provided.