Clinical Research Support Specialist

Familiarity with budget management principles or Working knowledge of clinical trials operations (University Degree or 3 years relevant experience)
Clinical research system knowledge (eISF, EHR, eTMF)
The desire to learn new soft and technical skills
Experience working closely across diverse teams
Ability to diagnose and use industry-standard tools and techniques to ensure the application performs to client expectations
Fluent in English, both written and verbal
Analytical mindset, a natural problem solver with a hands-on approach
Ability to communicate effectively through multi-contact channels

Provide global support covering all issues related to the Veeva Clinical products
Learn about Veeva Clinical products and use that knowledge to ensure client success
Troubleshoot critical production issues affecting end-users, including system unavailability and data integrity issues
Handle inquiries regarding all technical issues and information requests on application capabilities, navigation, installation, or configuration
Provide coordinated support for getting new releases and configuration changes into production
Gather information for analysis, carry out the necessary research, set up test environments, replicate issues locally, and propose resolutions or workarounds
Be a client-facing representative of the Development and Product teams
Document new processes and keep existing documentation and tools up to date as the environment changes
Interface with engineering, product management, and professional services when necessary