Clinical Training and Education Manager-Endoscopy

Clinical Training and Education Manager-Endoscopy

Requirements

• Education and/or business experience equivalent to a related Bachelor’s Degree.
• A minimum of six years of hands-on medical experience preferred within Endoscopy and/or General Surgery divisions.
• Excellent communication skills and the ability to analyze feedback in a training environment to develop strategies to improve knowledge, skills, and abilities.
• A thorough understanding of training and development techniques, and the ability to implement a corporate sales training program.
• Good analytical skills and the ability to understand complex issues.
• Excellent organizational skills and the ability to coordinate large programs.
• Demonstrated computer skills preferably spreadsheets, word processing, database and other applicable software programs.

Responsibilities

• Deliver approved comprehensive training and education programs that provide customers and personnel with up-to-date information on company products, procedures, and best practices.
• Deliver approved content during didactic portions of training.
• Provide case support to trained customers (domestic and international) as part of Merit’s commitment to the safe and efficacious use of products.
• Conducts assessment testing to ascertain the skill level and ability of those individuals being trained, and develop training curriculums and programs to improve knowledge, skill, and ability.
• Defines protocol and assists in the field assessment of new product market research trials (MRT’s).
• Develops and implements ongoing home-study training course to improve and maintain a high level of product and clinical expertise in the field sales organization.
• Conducts ongoing staff training and provide clinical feedback to resolve customer related issues.
• Serve as clinical expert for the company.
• Standardize & computerize (digitalize) sales training materials.
• Works with Product Managers to develop sales training and inservice videos.
• Answers clinical questions from doctors, technicians, sales representatives, etc.
• Supports sales and marketing efforts by inservicing key customers on Merit products.
• Works in the field to support and train clinicians on the use of Merit products and to trouble shoot product related issues in the field.
• Assess clinical competency of new employees and provide comprehensive feedback and recommendations for improvement.
• Writes technical papers to support new emerging markets, segments and niches.
• Assist in coordinating and executing Symposiums and other clinical education events.
• Develops value added CEU credits to augment sales effort.
• Performs other duties and tasks as required.

Preferred Qualifications

• Education and clinical experience equivalent to a Registered Nurse, Surgery Technician, or Radiology Technician.
• Medical product sales and sales training experience.