Cloud Engineering Support Specialist II – O365 – Rapidscale

Cloud Engineering Support Specialist II – O365 – Rapidscale

Requirements

• High School Diploma/GED and 3 years’ experience in a related field
• Ability to work on a 24×7 on-call rotation schedule
• Technical documentation: creating and maintaining
• Configure, support and maintain all facets of a Microsoft 365 Tennant
• Conditional Access Management
• Execution and Creation of PowerShell Scripts
• Intune management
• 365 License administration
• SharePoint and OneDrive Administration
• Email recovery
• Implementing Microsoft AD, Azure AD connect, Azure AD
• Familiarity of Email Security Tools
• Microsoft Teams administration
• End user management through Active Directory (AD) or Entra (formerly Azure AD)

Responsibilities

• Update and Manage ticket backlog based on internal policies
• Crisis Management – Identify any high priority issues and be the next level escalation point for high priority issues
• Provide a Customer-First experience while utilizing phones and email to manage tickets
• Effectively engage resources inside and outside of your team to further the troubleshooting and resolution of issues which may include other technical engineers, account teams, or project managers
• Deliver solutions that lead to problem resolution or mitigation with a high level of customer satisfaction
• Act as technical escalation for Customer Service Technicians
• Contribute to technical knowledge base

Preferred Qualifications

• MS 900 Certified Fundamentals
• M365 Endpoint Administrator Certification
• Preferred MSP experience
• A proven level of experience with Exchange 2010,2013,2016 and Exchange Hybrid servers
• Mimecast Email Security Knowledge
• Azure Virtual Desktop
• AZ900