Cloud Services Operations Administrator

2+ years of experience providing account management support of day-to-day operations to meet customer SLAs
2+ years of experience providing Tier 1-2 Customer Support
2+ years of experience performing analysis on cloud-scale datasets to provide service engineers with insights needed to perform effective vulnerability remediation and proper configuration
Must have a valid U.S. passport

Account management of day-to-day operations for onboarding new users, internal user base and user account life cycle
Adding and removing users and granting permissions
Engaging with appropriate stakeholders to identify and support focus areas to meet customer SLAs
Create and review monthly customer reports including plans of action, mitigation milestones, and risk evaluations Coordinate restoration actions with customer teams and other stakeholders on behalf of customer
Account Provisioning/User Licensing