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Cloud Support Engineer
| Company | SailPoint |
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| Location | Austin, TX, USA |
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| Salary | $56490 – $104910 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior |
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Requirements
- 5-7+ years of support experience
- At least 2 years’ working with a SaaS product / service
- Experience with the following web technologies: XML, SAML, SPML/SOAP, Web and Application Servers, HTML
- Experience setting up and installing software on both Windows and Unix (Linux, Sun, HP, AIX) platforms
- Experience with Databases (Oracle, Sybase, MSSQL, MySQL)
- Experience with Directories (LDAP, AD)
- Network troubleshooting skills
Responsibilities
- Effectively resolve or help resolve customer support issues.
- Keep customers fully updated on the progress of their issues.
- Support for the IdentityNow product in client environments.
- Works closely with DevOps, Sustaining, Engineering and the rest of the Support team to help solve Out-Of-The-Box issues.
- Works with clients post implementation for support concerns, including providing self-service resources.
- Resolves or escalates cases, using our Salesforce Case Management System
- Sales and POC Support
Preferred Qualifications
- Experience with SSO platforms
- Experience with enterprise systems (SAP, PeopleSoft)
- Familiarity with Identity Management provisioning systems (Sun, Oracle, IBM, BMC, Novell)
- Security software or internal IT audit experience
- Knowledge of programming languages such as Java, .NET or C++
