Club Reception – Ludlow House
| Company | Soho House |
|---|---|
| Location | United States |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- Minimum of 3+ years’ experience in a similar role.
- Must have experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities.
- Problem solving skills and bring conflict resolution to any anticipated or current matter.
- Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment.
- Strong communication skills and ability to understand and follow written and verbal instructions.
- Flexible schedule and ability to work nights, weekends and holiday’s (as needed).
Responsibilities
- Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner.
- Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries.
- Well-versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing.
- Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet.
- Perform Guest List duties on the floor level, club and/or Rooftop (if applicable).
- Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set.
- Assist guests by checking/ retrieving their coats and/or items they left with the bell person.
- Build relationships with members and guests and communicate and red flags and positive feedback to management to assess.
- Influence a fun and positive atmosphere by being approachable and professional.
Preferred Qualifications
- OpenTable, Salesforce and Opera experience is a plus not a must.