CMDB Data Analyst – Configuration Management
| Company | McKesson |
|---|---|
| Location | Dallas, TX, USA, The Woodlands, TX, USA, Richmond, VA, USA, Alpharetta, GA, USA, Scottsdale, AZ, USA, Jacksonville, FL, USA |
| Salary | $109700 – $182900 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- Typically requires 3+ years relevant experience with a focus on CMDB (Configuration Management Database) or ITSM (IT Service Management)
- Proficiency in SQL, Excel, and data visualization tools (e.g., Power BI, Tableau)
- Experience with CMDB tools (ServiceNow or similar)
- Understanding of the ITIL framework and the ITSM, ITOM, ITAM processes
- Excellent problem-solving skills and attention to detail
- Knowledge of IT infrastructure components and their interrelationships
Responsibilities
- Maintain and update the CMDB, ensuring all configuration items (CIs) are accurately documented, tracked and aligned with McKesson standards
- Perform regular data audits to identify inconsistencies, duplicates, or missing information, and implement corrective actions
- Analyze the CMDB data to identify trends, relationships and dependencies between CIs to support incident, problem, and change management processes
- Collaborate with McKesson teams to gather requirements, validate data inputs and ensure proper integration of systems feeding into CMDB
- Generate and distribute regular reports and metrics providing insights into configuration data quality and compliance
- Assist in the enforcement of CMDB policies, procedures and data governance standards
- Support the resolution of data-related issues by troubleshooting discrepancies and coordinating with the relevant teams
- Contribute to the continuous improvement of the CMDB processes, tools and workflows to enhance efficiency and accuracy
- Ensure compliance with ITIL best practices and organizational security policies related to configuration management
- Work closely with IT teams, including Service Management, Infrastructure, and Application teams, to ensure CMDB data is accurate and complete in support of operational and strategic goals
- Develop and maintain documentation related to CMDB processes, data standards, and best practices
Preferred Qualifications
- Relevant professional certification (e.g., ITIL credentials), strongly preferred