Collection Manager

Bachelor’s degree in business, finance, accounting or related field or more than five years of work experience
Prior experience as a National Account AR Resolution Analyst or similar work experience
Strong logical reasoning skills
Excellent analytical skills and an eye for detail
Outstanding leadership and management skills
Strong time and people management skills
Ability to pinpoint on root cause problems and resolve problems timely
Ability to contribute to the quality process by learning new procedures and functions within the department as needed
Good business math skills to accurately understand and process customer account status
Working knowledge of MS Office, with excellent skills in Excel; ability to learn company systems and other web-based applications
Ability to establish excellent rapport with customers, sales representatives, department personnel, management, and other corporate employees using written correspondence, proper phone etiquette and other interpersonal skills
Knowledge of billing procedures and collections techniques
Strong organizational and prioritizing skills, customer service skills

Develop and implement effective collections strategies and procedures to maximize debt recovery while maintaining positive customer relationships
Manage collections team, providing guidance, support, and training as needed
Set payment collection goals and targets for the department
Ensure the company policy on recoveries is followed and that it is in line with state and federal regulations
Monitor and analyze the performance of the collections team, implementing measures to improve productivity and success rates
Review and evaluate delinquent accounts, determining appropriate actions to be taken in accordance with company policies and legal requirements
Communicate with customers regarding their outstanding debts, negotiating payment plans, settlements, or other resolutions
Maintain accurate and up-to-date records of all collections activities, ensuring compliance with regulatory guidelines and internal policies
Stay current on industry trends and best practices in collections, implementing new strategies or technologies as needed to improve efficiency and results
Collaborate with cross-functional teams to resolve complex or escalated customer issues
Train and mentor staff members in the collections department
Other duties as assigned