Collections – Intermediate
| Company | Owens & Minor |
|---|---|
| Location | Salt Lake City, UT, USA, Nashville, TN, USA, California, USA, Florida, USA, Downers Grove, IL, USA, New York, NY, USA |
| Salary | $20 – $20 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- Must possess excellent communication skills and the ability to practice proper phone and email etiquette
- Skilled in answering a telephone in a pleasant and helpful manner
- Ability to read, understand and follow oral and written instructions
- Familiar with medical terminology and insurances HCPC/ICD-9 codes
- Working knowledge of Microsoft Office, particularly Word and Outlook
Responsibilities
- Service the needs of customers by accurately billing customer accounts
- Assure timely remittance and take immediate action on issues that involve account integrity
- Follow-up with payers to facilitate uninterrupted cash flow
- Answers questions from customers, clerical staff, and insurance companies
- Identifies and resolves patient billing complaints
- Handles customer collection calls
- Documents activities in ERP system in an efficient accurate and timely manner
- Ensures the billing activity is handled correctly
- Evaluates and secures the needed Rx’s, PA’s and medical justification to facilitate payment of claims for initial and review/appeals payments
- Edits and resubmits claims for payment
- Prepares and reviews clean claims for submission to various insurances either electronically or by paper
- Provides feedback to Group Team Lead regarding issues regarding accounts
- Conducts routine tasks as directed; works under clearly defined guidelines
- Contributes to specific objectives and outcomes as directed
Preferred Qualifications
-
No preferred qualifications provided.