Collections Representative II

Collections Representative II

Requirements

• High school diploma required
• 2+ years’ of Customer Service or Collections Experience
• Excellent communication and negotiation skills (written and oral)
• Patience and ability to manage stress
• Proven ability to overcome obstacles and get results
• Ability to work independently and to adapt to a fast-changing environment
• Self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency
• Persistent and assertive with a competitive nature.

Responsibilities

• Perform skip tracing to contact the debtor, research each account using company records and Internet resources that are made available
• Contact debtors by telephone/email or mail regarding collection and recovery of outstanding accounts
• Develop collections methods that consistently lead to achieving or exceeding company financial goals
• Work closely with team members to create ways to bring in revenue and find success as a group
• Solve problems quickly and create solutions that bring revenue on regular basis
• Process repayments and refunds if needed
• Meet defined department goals and activity metrics as assigned by management
• Follow up on promise to pay and payment commitment accounts to ensure a positive resolution and client satisfaction
• Handle internal escalations to assist other agents
• Recommends accounts to be turned over to collections agencies and manages any follow up communication with the collections agencies regarding the account.
• An incumbent may perform additional duties as assigned

Preferred Qualifications

• College degree preferred
• Proficiency with database software and MS office suite
• Previous collections experience
• Knowledge of billing procedures and collections techniques