Collections Specialist
| Company | OneMain Financial |
|---|---|
| Location | Fort Mill, SC, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High School Diploma or GED
- Proficiency in utilizing multiple tools/systems simultaneously
- Skilled at achieving and exceeding goals
Responsibilities
- Assist customers with all financial servicing needs through both inbound and outbound contact. Listening to their specific situations, help determine how customers can best utilize company products and services
- Work both cooperatively and independently in a goal-oriented environment to meet personal and team targets, balancing demands of multiple tasks and activities throughout the day
- Negotiate with customers to resolve account matters, following all applicable laws, policies, and procedures including compliance with FDCPA (Fair Debt Collection Practices Act) and state regulations
- Maintain and note all appropriate information and documentation on customer and account status
- Collaborate both in person and virtually, using available technology to connect with other internal teams
Preferred Qualifications
- Experience working in customer service, collections or call center environments
- Bilingual: Spanish