Collections Specialist

Collections Specialist

Requirements

• 2-3 years of relevant work experience
• College degree in Business, Finance, Accounting, or similar
• Previous cash application and credit card experience, at least 2-3 years of working knowledge
• Previous accounts receivable and collection experience, at least 2-3 years
• Strong negotiating and problem-solving skills
• Excellent written and oral communication skills

Responsibilities

• Reporting to the Manager, Collections and supporting the department in the processing of the company’s outstanding account receivables while managing an acceptable DSO
• Providing backup assistance for the collections team when needed, researching payment issues, monthly account reconciliations, reporting, projects, and collections
• Acting as a team lead for Collections Coordinator roles
• Performing collections outreach for a portfolio of at least $40M, while always striving to exceed collection goals, lower DSO, and meet or exceed individual KPIs
• Having a sound judgment of industry, market trends, and internal processes to form an intelligent approach towards the escalation of collection issues
• Researching and reconciling misapplied or unapplied cash
• Completing assigned month-end tasks accurately and timely
• Strategically approaching customers to limit Basis’ exposure and mitigate risk
• Accurately and consistently documenting all collections efforts in Basis’ financial system, Netsuite
• Performing daily cash application timely and with 100% accuracy
• Assigning and ensuring all incoming inquiries received through Basis’s ticketing system, Outlook
• Reviewing customers financial position and credit-worthiness using different tools and resources
• Providing backup coverage as needed
• Proactively engaging in periodically reviewing and updating existing policies and procedures
• Providing Raving Fan service to customers and colleagues
• Working with Billing and Sales to resolve customer issues timely
• Assisting with special projects for the Manager or Director as needed
• Acknowledging and embracing diversity of thought and opinion, and approach with Beeps, clients and vendors, regardless of background, culture, and organizational level
• Engaging Actively in Diversity, Equity, and Inclusion (IDEA)
• Pursuing Continuous IDEA Development
• Cultivating an Inclusive Work Environment

Preferred Qualifications

• Relevant skills that aren’t reflected in your resume are encouraged to be shared in an optional cover letter