Collector I-Late stage collections
| Company | Truist |
|---|---|
| Location | Lumberton, NC, USA, Richmond, VA, USA, Charleston, WV, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Entry Level/New Grad |
Requirements
- High school graduate
- Basic computer skills
- Strong verbal and written communication skills
- Ability to perform in a fast paced, highly dynamic environment
Responsibilities
- Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., minimum calls per day, contact percentage, promises/calls ratio, promises kept.
- Manage client communications and provide accurate account detail and information with a high level of professionalism and integrity, while following all required compliance and quality expectations.
- Execute calls to assigned accounts in order of the collection system queue priority as established by calling strategy.
- Document all collection efforts for each assigned account in the collection system using appropriate codes and notes in accordance with established procedures.
- Utilize established resources for alternative information to reach clients.
- Offer/execute payment assistance and settlement programs for clients based upon written policy guidelines.
- Communicate regularly with leadership on status of problem accounts in accordance with established procedures.
- Ensure that all accounts have been thoroughly worked according to established procedures (including contact attempts, required letters, etc.)
Preferred Qualifications
- Bachelor’s Degree in a business-related field
- Previous customer service, collection/recovery or lending experience