.com Systems Operator
| Company | Walmart |
|---|---|
| Location | Perris, CA, USA |
| Salary | $25.8 – $29.3 |
| Type | Full-Time |
| Degrees | Associate’s |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Associate’s Degree in an information systems related field (e.g., computer science, management information systems)
- 6 months experience as a Walmart Logistics associate and 6 months experience using and maintaining computer applications (e.g., networking, troubleshooting, email, spreadsheets, word processing)
- 1 year experience in an information systems related field (e.g., computer science, management information systems)
Responsibilities
- Communicate with or to individuals or groups verbally and/or in writing (e.g., customers, suppliers, associates)
- Coordinate and support security measures to safeguard information against accidental or unauthorized damage, modification, or disclosure
- Maintain operation of system hardware through monitoring functionality, preventative maintenance, identifying and reporting or resolving performance issues
- Provide support to internal and external customers by researching data on system and network related issues
- Respond to and resolve critical systems issues (e.g., system or hardware down) and follow up on urgent customer requests
- Respond to internal and external customer calls related to orders, claims, damages, billing issues, etc. by researching and resolving system-related issues
- Troubleshoot all system and user issues (hardware and software) and report issues and status to manager, leader, or customer throughout the troubleshooting process
- Install, monitor, maintain, and repair system hardware, software, and peripheral equipment following design or installation specifications
- Perform daily administrative tasks including pass down reports, billing, user access coding, filing, etc.
Preferred Qualifications
- 6 months experience working with Walmart Logistics applications (e.g. Global Logistics Systems (GLS), Trailer Manifest System (TMS), Global Distribution Systems (GDS), IBM CICS (Host))
- 1 year work experience maintaining and troubleshooting computer systems (e.g., networks, computer hardware and software)
- 1 year experience with MS Office software (Outlook, Excel, Word) to communicate with customers and associates, track information and maintain records