Commandcentral AWARE System Manager
| Company | Motorola |
|---|---|
| Location | Merrillville, IN, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s, Associate’s |
| Experience Level | Mid Level, Senior |
Requirements
- Associates degree or higher in Computer Science or 4+ years of work experience in resolving customer technical issues
- Must be able to obtain background clearance as required by the Customer and Motorola Solutions Inc.
- Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Responsibilities
- Provides tailored technical customer operations support and consulting for customers’ CommandCentral AWARE system, related services and interfaces
- Develops strategies for implementing operational efficiencies by reviewing work flows, procedures, and performance
- Work virtually with or travel to sites around the country to provide assistance with SOP creation and process discovery, demonstrate tool capabilities, and navigate agreements for inter-jurisdictional data sharing.
- Assist customers with their vendors and partners to connect data points within their CommandCentral AWARE instance.
- Executes customer operations policies and procedures
- Assists in the testing and execution of new builds
- Navigate various data input connections (video, location services, etc), and work with site personnel to successfully bring these elements into the customer’s CommandCentral AWARE instance.
- Runs diagnostics; runs system performance and requirements analysis
- Builds and maintains positive, effective, and mutually beneficial-working alliances with customers, their vendors, and surrounding jurisdictions
- Initiates problem solving action and follows through to resolution
- Performs root-cause analysis of problems to formulate and recommend improved alternative operations
- Leads process improvement initiatives
- Assists with administrative functions for the CommandCentral AWARE solution
Preferred Qualifications
- Motorola Solutions CommandCentral AWARE
- Experience with GIS applications
- Video Management Software
- Excellent interpersonal skills
- Fluent in English, oral and written
- Ability to assist the Technical Support Services Team in training, daily operations, escalations and assignments concerning Technical Support
- Ability to handle stressful situations & troubleshoot critical issues while maintaining effective communication with customers and Motorola management
- Proven track record working with or deploying enterprise hardware and software solutions
- Experience creating positive working relationships with customers, vendors, and application end users.
- Able to function effectively in a fast-paced, demanding environment that regularly requires the ability to multitask.
- Excellent verbal and written communication skills.
- Comfortable working both alone and in a team environment
- Ability to troubleshoot application system issues including hardware, network and third-party components
- Self-motivated with the ability to manage workload with minimal oversight
- Experience with Microsoft Windows Server and Desktop Operating Systems (Active Directory)
- Experience with MS SQL Server and Desktop Operating Systems (MCSA/MCSE Skills)
- Experience with Linux Server and Virtualization Software
- Experience with Public Safety Applications
- Experience with firewalls and routers and Network Services (DNS, IP, HOSTS, Routing)
- Experience with creating and maintaining inner-system connections through APIs
- IT related Bachelor’s Degree preferred
- 3+ years Computer Science, Networking, Engineering, Information Technology System Maintenance experience (public safety system experience preferred)