Commercial Accounts Representative
| Company | Openlane |
|---|---|
| Location | Winnipeg, MB, Canada, Rocky View County, AB, Canada, Saskatoon, SK, Canada, Nisku, AB, Canada, Richmond, BC, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- High school education or equivalent
- 1-3 Years’ of related experience in account coordination
- Tech-savvy, and comfortable using Google Suite
- Strong customer service and communication skills
- Excellent organizational and time management skills
- Able to work with minimal supervision, contributing to team results
Responsibilities
- Coordinate the inventory and sale of commercial vehicles by: entering data into the system, managing vehicle status through portal, taking vehicles out of leasing, transmitting data to customers computer systems, selecting vehicles to be featured on the internet, generating sales agreements and determining vehicle line ups
- Ensure sales vehicles meet specifications by: receiving condition reports, assessing and obtaining authorization for repairs and preparing necessary work order requests
- Negotiate sale of pending bids as per customer service level agreements.
- Enter transportation and other service requests into systems.
- Generates/prepares reports by gathering data from computerized systems (i.e. inventory reports and sales summary).
- Ensuring customer satisfaction by communicating with clients; identifying & resolving issues in a timely manner; escalating to National Account Manager where appropriate.
- Manually or electronically entering new data in an accurate and timely manner, including vehicle information, registrations and other documents.
- Process payments, file sales transactions, balance & transmit sale reports & EFT wire transfers.
- Respond to customer inquiries and complete the repossession/redemption process as per established procedures.
- Work closely with other Commercial Accounts Reps to train as backup for other accounts and ensure all customers have SLA’s met.
- Support other administrative tasks, including sale day functions, as required.
Preferred Qualifications
- Prior experience in commercial account management is a definite asset
- Prior experience within the automotive remarketing industry
- Experience with AMS, VTrace, and other OPENLANE systems
- Ability to identify value-added repairs and services is an asset
- Bilingual (English/French)