Commercial Auto Claims Adjuster
| Company | AAA Club Alliance |
|---|---|
| Location | Kansas, USA, Delaware, USA, Iowa, USA, California, USA, Washington, DC, USA, Montana, USA, Florida, USA, Waterbury, CT, USA, Nevada, USA, Georgia, USA, Arizona, USA, Mississippi, USA, Arkansas, USA, Minnesota, USA, Colorado, USA, Kentucky, USA, Maryland, USA, Maine, USA, Massachusetts, USA, Missouri, USA, Indiana, USA, Louisiana, USA, Michigan, USA, Illinois, USA, Idaho, USA |
| Salary | $22.8 – $27.77 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High School Diploma/GED or a minimum of one year of customer service experience in a virtual environment leveraging internet, phone, and chat features.
- Must hold an Adjuster licensed for all applicable states or obtain license(s) within 90 days of completing the provided licensing training.
- Basic math and moderate computer skills with technical aptitude to utilize a variety of software applications.
- Must meet work from home requirements including internet speeds and designated workspace.
- Ability to type 30 wpm.
Responsibilities
- Contacts insureds, claimants, and other involved parties to confirm loss details and applicable policy coverage.
- Explains claims process, next steps, and outcomes to involved parties.
- Is the primary point of contact for auto physical damage questions.
- Investigates, evaluates, negotiates, and settles first- and third-party auto/property damage claims from start to finish.
- Takes inbound calls from customers and maintains an inventory of pending claims.
- Conducts coverage and liability investigations.
- Advises customers of available benefits, coverages, and liability outcomes.
- Coordinates and oversees the claims process; keeping customers informed.
- Negotiates estimating damages and supplements.
- Validates reparability and monitors repairs.
- Arranges towing, storage, and rental vehicles as needed.
- Addresses subrogation and total loss responsibilities.
- Ensures the insurance program agreements and Claim Service Level agreements between external clients and Mobilitas Insurance are adhered to.
- Ensures compliance that specific state regulations and/or policy provisions is completed with needed file documentation and appropriate correspondence.
- Supports other areas of claims as needed.
- Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.).
- Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.).
- Travels as needed for role, including divisional / team meetings and other in-person meetings.
- Fulfills business needs, which may include investing extra time, helping other teams, etc.
Preferred Qualifications
- Bachelor’s degree.
- Two or more years of customer service experience preferred.
- Prior insurance claims experience also preferred.
- Bilingual a plus!
- Auto physical damage training and/or I-CAR or SCLA enrollment preferred.
- Strong Customer Service skills for both internal/external customers.
- Strong analytical, problem-solving, and organizational skills, as well as the ability to prioritize and multitask effectively.
- Strong oral and written communication skills.
- Strong negotiation skills.
- Active contributor to team success.
- Flexibility to work between the hours of 7AM to 7PM PDT, including occasional weekends and/or holidays.