Commercial / Heavy Equipment Road Appraiser
| Company | Aviva |
|---|---|
| Location | Toronto, ON, Canada, Markham, ON, Canada, Oakville, ON, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- Excellent communication and negotiation skills
- Minimum of 2 – 5 years of vehicle damage appraisal, minimum 2 years of heavy equipment appraisal and collision repair industry experience
- Working knowledge of Audatex and Mitchell Estimating System
- Prior appraisal and hands on shop experience a must
- Strong computer skills, good communication skills, a strong team player, strong problem solving skills
- A network of reliable industry contacts for part pricing, used vehicle values and repair procedures.
Responsibilities
- Utilize computerized estimating systems to prepare complete, competitive repair estimates and communicate repair estimate information to customers, repair facilities and claim representatives as required.
- Review appraisals from approved vendors
- Negotiate with repair facilities on repair plan processes
- Re-inspect repaired units for quality of service and cost control measure.
- Evaluate actual cash value and sometimes replacement cost value of units declared a total loss and take proactive steps to control storage and rental vehicle costs.
- Adherence to dispatch needs and fulfillment of claim investigation and resolution in the field.
- Reports fraudulent claims to senior supervisor.
- Hours of operation can include evenings, weekends and statutory holidays.
- Work closely with claims handlers to provide valuable coaching and information on coverage issues
- Identify and communicate opportunities to improve the customer experience, the claims handling processes and financial outcomes for the business.
Preferred Qualifications
-
No preferred qualifications provided.