Communications and Operations Manager

Education or experience is typically obtained through the completion of a bachelor’s degree.
5+ years of professional experience in public relations, journalism, or a related field.
Prior experience working for a company with a strong brand.
Detail-oriented self-starter with the ability to organize, prioritize work and meet deadlines.
Exceptional project management skills, adept at maintaining multiple concurrent timelines with competing priorities. An ambitious self-starter.
Strong writing, copywriting, and editing skills with working knowledge of AP Style.
Ability to drive operational excellence and consistently deliver timely results independently with limited guidance in support of multiple stakeholders.
Highly effective interpersonal skills with the ability to develop effective relationships and trust throughout all levels of the organization.
High level of personal and professional integrity with ability to manage sensitive and confidential information.
Strong problem solving and consensus building skills.
Experience developing goals, KPIs, and campaign reports.

Support Early Warning’s Communications team in executing communications campaigns, monitoring and reporting results, and supporting the Communications department’s operations to enable the department.
Support Communications campaigns and activities, including drafting press releases, FAQs and other media materials, pitching media, monitoring coverage, measuring results, creating briefing documents and playbooks, and other assignments as needed.
Set and manage communications calendar, in coordination with key stakeholders.
Analyze and package daily news coverage.
Manage select inbound media inquiries and tracking, and draft press statements in response to anticipated questions.
Identify and manage department tools to track and report communications initiatives and results.
Monitor media, social and political trends that might affect Early Warning’s business.
Identify and monitor trends in the external environment, to include competitive presences and perceptions across channels. Advise communications colleagues and business partners about issues and opportunities.
Stay informed of developments in the field of communications/PR to help develop and deploy innovative tactics.
Assist in developing and maintaining processes that support the communications team’s efficiency and effectiveness.
Help manage external agency relationships, including onboarding, invoice processing, and budget tracking.

Education and experience typically obtained through completion of a bachelor’s degree in communications, journalism or public policy.
Experience working for a high-growth organization is a plus.
Experience crafting compelling corporate narratives.
Financial services or payments experience.
Crisis and issues management experience.
Agency experience a plus.