Community Guide – Behavioral Health

Community Guide – Behavioral Health

Requirements

• Bachelor’s degree in Social Work, Human Services, Psychology, Health Sciences or other related fields. Years of related experience and subsequent expertise can be substituted for years of completed education towards a bachelor’s degree
• 3 or more years of direct experience with population or community to be served and knowledge of community
• Demonstrated experience with crisis planning, case management, boundaries and personal safety in community work
• Proficiencies in critical thinking, time management, strategizing, and multitasking
• Strong propensity towards building and maintaining relationships through initiating conversations and creating connections
• Ability to develop, adapt, and execute outreach and care plans
• Demonstrated proficiency working with technology, including basic knowledge of all related computer and software applications such as Microsoft Word, Outlook and Excel, and Video Conferencing required; G-Suite preferred

Responsibilities

• Engage and work alongside clients from diverse ethnic backgrounds, focusing on those with: severe and persistent mental illness, substance use disorders and complex medical conditions
• Reach out to members and share about Reema Health to enroll them in our care model
• Assess member needs and support systems, including social determinants of health, to help create a patient-centered care plan
• Establish trusting relationships with members, reliably provide meaningful and quality support, and follow-through in a timely and appropriate manner to achieve their wellbeing goals
• Collaborate with our clinicians by helping patients connect to care, joining clinical visits as appropriate, following up on social needs
• Coordinate referrals and support appointment scheduling and attendance with behavioral health, primary care, and other provide types for members
• Handle a caseload of 60 – 100 members and provide coverage for other Community Guides during periods of absence or increased workload
• Understand overall goals for the month. Independently organize and prioritize workload with effective time and task management skills to achieve monthly goals and outcomes
• Actively listen, empathize, and appreciate the vulnerability of members willing to share their challenges. Community Guides will maintain professional boundaries and confidentiality, seeking consultation and support with complex member situations from the multidisciplinary team
• Visit members in person as appropriate. This may be in the member’s home, community, the hospital or other treatment setting to build trust and maintain connection with Reema’s clinical services
• Utilize text, phone, email and face-to-face interactions appropriately to match your communication approach with each members’ preference and situation
• Effectively identify and connect members to community and health resources to support member needs. This may include transporting members and accompanying them to access other services. Establish relationships with resources to support Reema’s members as needed
• Prepare members for services ending by keeping self-sufficiency and independence top of mind
• Utilize the Reema App to thoroughly document all work with members in a timely fashion, including keeping a care plan updated
• Understand and comply with confidentiality of protected health information and HIPAA
• Support member records to be thorough and accurate in both Reema’s technology and our EHR
• Work independently and collaboratively in a fast-paced startup environment. See frequent change as an opportunity rather than a barrier
• Serve diverse members in your community with dignity and respect, as well as build relationships with community resources and customers
• Partner with Reemates across the multidisciplinary team and the company to offer your perspective and learn from others

Preferred Qualifications

• Flexibility and reliable access to transportation
• Positive attitude towards change and adaptability in a startup environment