Community Health Worker – Manager

Community Health Worker – Manager

Requirements

• Experience supervising teams of community health workers or related local health workforces.
• Experience delivering health services as a CHW or related role and openness to supporting a small caseload
• A leader with cultural and personal humility. Has a strong understanding of Medicaid and the barriers to healthcare access and quality among diverse, underserved populations, and is comfortable describing our work externally and building community relationships.
• Sound judgment and the ability to quickly analyze situations and manage team members with empathy and care
• Experience and comfort using technology for virtual communication, scheduling, and documentation.
• Strong understanding of, and ability to teach and implement, principles of trauma-informed care, motivational interviewing, and harm reduction, including among populations facing serious mental illness and substance use challenges.
• Ability to travel to local neighborhoods across greater Cleveland to help build and nurture community partnerships, establish new CHW teams, and support existing teams.
• A person who thrives on building and supervising a team of care providers, building professionalism and positive culture among those working to support the hardest-to-reach patients.

Responsibilities

• Provide direct supervision of the day-to-day activities of CHWs in the greater Cleveland area, including helping them establish and implement their schedules and priorities.
• Lead weekly team huddles with a multidisciplinary team – including CHWs, licensed clinical social workers, pharmacists, and care coordinators – to coordinate patient care.
• Provide CHWs with coaching, mentorship, and support to ensure satisfaction and sustainability within the CHW role, and to ensure competency validation, including by managing one-on-one and group meetings with the CHW team and occasionally shadowing fieldwork.
• Manage staffing schedules to ensure patient coverage and continuity of care within the local CHW team.
• Review data dashboards to manage CHW performance relative to goals and identify strengths and opportunities.
• Work with the Operations and Learning & Development teams to hire, train, deploy, and provide ongoing support to local CHWs.
• Navigate technology systems to supervise CHW documentation and ensure quality care
• Represent Waymark in the community and build and nurture community partnerships.
• Maintain knowledge of programs and resources available to community members that promote their health and wellbeing, and support CHWs in understanding and navigating those resources on behalf of those we serve.
• Contribute as a member of the local leadership team by representing Waymark’s values and contributing to a positive and collaborative culture across the local team.
• Maintain small outreach and patient caseload responsibilities as a working CHW on an as needed basis to support team coverage, including potentially speaking with patients over the phone or meeting patients in the community, home, or in healthcare facilities.

Preferred Qualifications

• Knowledge of common CHW recruitment, hiring, training and supervision strategies, and ability to compare and contrast such strategies in real-world situations.
• Community Health Worker certification.
• Long time resident of the Cleveland area and knowledgeable of community resources.