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Community Program Manager – Visier University
| Company | Visier Solutions |
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| Location | Vancouver, BC, Canada |
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| Salary | $75000 – $105000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior |
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Requirements
- Background in Communications, Marketing, Business, or a related field
- 5+ years of experience in customer marketing or community-focused roles, with at least 3 years of direct customer-facing experience
- Exceptional written and verbal communication skills
- Strong interpersonal skills and a talent for creating genuine rapport with customers and community members
- A strategic thinker who can see the big picture while sweating the details
- An entrepreneurial mindset — proactive, resourceful, and not afraid to test, learn, and pivot quickly
- A data-driven approach to decision-making
- Highly organized with top-notch time management skills
- Experience with tools like Gainsight, ServiceNow, Discourse, or similar community platforms
Responsibilities
- Develop and refine our community engagement strategy
- Launch and manage a new online community platform
- Monitor and moderate forums to ensure respectful, productive dialogue
- Collaborate with subject matter experts and customers to respond to questions and keep conversations flowing
- Organize and host virtual community events, including AMAs and webinars
- Partner with product and customer experience teams to help resolve customer issues
- Draft and distribute clear, timely communications — newsletters, product updates, announcements, and more
- Develop content for social media, forums, and email campaigns
- Align community messaging with the broader brand voice in collaboration with the marketing team
- Track content performance and adapt strategies to improve reach and impact
- Collect and share feedback from customers with internal teams
- Monitor community engagement and customer satisfaction metrics
- Provide insights and recommend improvements based on community trends and sentiment
- Define project schedules and manage multiple initiatives simultaneously
- Use strong time management skills to keep everything moving on track
- Collaborate across teams to improve tools, processes, and customer experience
- Support key business initiatives as needed
Preferred Qualifications
- Previous experience in the SaaS industry is preferred
