Community Relations Manager

Community Relations Manager

Requirements

• High school diploma or equivalent required, college degree preferred.
• 2+ years of property management experience with 1-2 years of supervisory experience.
• Commitment to providing exceptional customer service and a desire to help people.
• Proven ability to supervise staff of two or more associates.
• Ability to work within budgeted guidelines.
• Ability to read, write, speak, and understand English.
• Ability to utilize a personal smart device for apps related to property operations and communication.
• Strong organizational and time management skills to handle multiple responsibilities effectively.
• Ability to work independently and collaboratively in a centralized hub environment.
• Proficiency with Microsoft Office Suite and property management or CRM software.
• Must work on-site in the office five days per week.

Responsibilities

• Oversee and support a team responsible for managing resident communications and inquiries through the CRM system.
• Ensure the team facilitates seamless move-in and move-out experiences, including processing paperwork, conducting identification checks, and addressing resident questions both in-person and virtually.
• Promote a high standard of customer service by coaching the team to address resident concerns promptly and professionally, stepping in to resolve issues when escalation is necessary.
• Oversee the team’s handling of portfolio tasks and calls through Funnel, ensuring timely responses and compliance with company standards and metrics, while providing support as needed.
• Maintain a deep understanding of the assigned community portfolio and provide guidance to the team on property-specific features and operations.
• Collaborate with the Community Management Team to enhance operations and achieve customer satisfaction goals.
• Ensure the proper handling of confidential resident and property information by the team, maintaining professionalism and discretion.
• Oversee team participation in occasional resident events, ensuring successful coordination and execution.
• Manage and delegate occasional notice posting across the property portfolio.
• Assign and oversee special projects to support community operations and resident satisfaction.
• Delegate workload effectively among community relations representatives to maintain productivity and service quality.
• Monitors office expenses, ensuring that expenses are within budget and cost effective.
• Manage personnel throughout their employment lifecycle that includes career planning and development, accountability and performance management, and recognition.
• Oversee and execute additional duties and special projects as assigned to support community operations and enhance resident satisfaction.
• Ensure team compliance with company policies, Fair Housing laws, Landlord-Tenant regulations, and OSHA standards.

Preferred Qualifications

• Ability to respond effectively to sensitive issues.
• Ability to write reports.
• Ability to make effective and persuasive presentations to employees and clients.
• Ability to comprehend, analyze, and interpret documents.
• Ability to solve problems involving several options in situations.
• Requires intermediate analytical and quantitative skills.