Community Resource Coordinator II

Community Resource Coordinator II

Requirements

• High School diploma or GED
• 1 – 2 years of related experience
• Strong communication skills preferred in both English and Spanish
• CHW Certifications a plus

Responsibilities

• Provides support to members to connect them to known community and care resources in a cost-effective manner
• Supports the coordination of community outreach resources available to members and promotes awareness of care/services
• Serves as support for members on community and care resource inquiries and opportunities available to members
• Supports all member related correspondence and educational materials to assist in the facilitation of a successful community connection
• Documents and maintains all community resources to ensure standards of practice and policies are in accordance with health plan requirements
• Provide assistance to the clinical team of nurses and social workers
• Conduct non-clinical general health assessments in order to refer members to appropriate care/services
• Conduct non-medical assessments such as home safety, assessment of the community/environment resources, transportation, employment, and others
• Conduct telephonic and/or in-person outreach to locate individuals and families in the community who are hard to reach
• May make visits to individual homes and/or community organizations
• Working Knowledge of Social Determinants of Health (SDOH) barriers
• Performs other duties as assigned
• Complies with all policies and standards

Preferred Qualifications

• CHW Certifications a plus