Complex Claims Director-AL/GL Field Claims and AIG Programs

Complex Claims Director-AL/GL Field Claims and AIG Programs

Requirements

• 7+ years of general and auto liability claim experience.
• Bachelor’s Degree or equivalent work experience.
• Must possess excellent interpersonal and organizational skills and be able to handle multiple tasks while managing competing priorities.
• Must be willing to work independently and as part of a team.
• Ability to collaborate and successfully manage work when working at home or in the office in a flexible work environment.
• Effective decision-making skills including the ability to recognize, analyze, and improve claims performance against standards and goals.
• In depth knowledge of claim handling procedures, claims performance strategies, and claim best practices.
• Property and casualty licenses required and must be obtained within 3 months of hire.

Responsibilities

• Responsible for investigating, evaluating, and negotiating nationwide general and auto liability claims which may have unique coverages while maintaining a high standard of customer service.
• Prompt contact with insureds and follow up to complete timely and accurate reserves and claim resolution.
• Analyze coverage; evaluating liability and damages, establishing accurate reserves throughout the life of the file.
• Maintain and manage a diary system to efficiently manage and resolve cases.
• Communicate file updates and reserves to the broker, insured, and underwriter when appropriate; attending mediations to resolve cases.
• Participate in roundtables to discuss reserves and strategy, efficiently manage and resolve assigned claim inventory; and effectively managing the litigation process and defense counsel to ensure timely and cost-effective outcomes.

Preferred Qualifications

• Experience resolving moderate to high severity injury claims.
• Experience handling self-insured retentions, surplus lines coverages, and partnering with MGAs is a plus.
• Multi-state adjuster licenses a plus.