Computer Operator II

Computer Operator II

Requirements

• Active Top Secret/SCI (TS/SCI) with Polygraph security clearance required. Must be U.S. Citizen.
• Bachelor’s degree and 4 to 8 years of prior relevant experience or Master’s with 2 to 6 years of prior relevant experience. Experience may be considered in lieu of a degree.
• Basic knowledge of Windows, Linux, or UNIX operating systems.
• Ability to run system commands, manage processes, and troubleshoot errors.
• Understanding of batch job scheduling and monitoring.
• Experience with job control languages (JCL), if applicable.
• Familiarity with backup procedures and data recovery methods.
• Ability to verify backup integrity and manage storage media.
• Basic knowledge of computer hardware, printers, and peripheral devices.
• Ability to troubleshoot and replace hardware components as needed.
• Basic understanding of network protocols (TCP/IP), connectivity, and troubleshooting.
• Familiarity with remote access tools and VPNs.
• Ability to monitor system activity and identify errors or inconsistencies.
• Strong analytical skills to troubleshoot system and application issues.
• Ability to manage multiple tasks and prioritize workload effectively.
• Clear verbal and written communication to document procedures and escalate issues.
• Ability to work as part of an IT team and follow established protocols.

Responsibilities

• Monitor, maintain, and secure critical IT systems and infrastructure within a classified environment.
• Ensure the smooth operation of systems, executing batch processes, responding to security alerts, and maintaining compliance with stringent government regulations.
• Apply strong background in IT operations, system monitoring, and cybersecurity principles, along with the ability to work under pressure in a high-stakes, mission-critical environment.
• Monitor system consoles and network activity for unusual patterns or potential security threats.
• Respond to basic system alerts, performance issues, and error messages.
• Notify senior operators or system administrators of critical system anomalies.
• Execute scheduled batch jobs and system processes as directed.
• Verify the successful completion of batch jobs and report any errors or inconsistencies.
• Restart failed processes following standard operating procedures (SOPs).
• Assist with user account creation, password resets, and access management for classified systems.
• Respond to basic user support requests and escalate complex technical issues as needed.
• Enforce security protocols, including Multi-Factor Authentication (MFA) and password policies.
• Assist with initiating and monitoring backup procedures for classified data.
• Verify backup success and report any discrepancies to senior operators.
• Support routine data integrity checks and assist in performing restoration tests.
• Support the application of system updates, patches, and security configurations.
• Conduct basic system health checks and ensure compliance with security baselines.
• Assist with hardware or software replacements under supervision.
• Maintain detailed records of system activity, including job logs, errors, and corrective actions.
• Update and review system documentation to reflect changes in processes or procedures.
• Assist with generating reports on system performance and incident response.
• Assist in identifying and documenting security incidents or potential threats.
• Follow established protocols to escalate incidents to senior cybersecurity personnel.
• Participate in incident response exercises to enhance skills and readiness.

Preferred Qualifications

• 1 to 2 years of experience in computer operations, IT support, or a related field preferred.
• Familiarity with data center operations and environment monitoring.
• Knowledge of ITIL (Information Technology Infrastructure Library) processes.
• Experience with enterprise-level applications and databases.