Concession Worker

Concession Worker

Requirements

• Ability to speak English clearly as well as to clearly understand English to ensure information is communicated accurately.
• Ability to make sound decisions and demonstrate good judgment.
• Ability to read and write.
• Having some prior knowledge/experience in concession/food service is desirable.
• Knowledge of office procedures and practices.
• Knowledge of record keeping procedures.
• Knowledge of effective customer service practices.

Responsibilities

• Performs front-line gate and concession operation.
• Acts as receptionist by greeting and assisting guests, answering the phone, and providing information concerning the facilities.
• Provide a positive first impression to guests by welcoming them to the zoo.
• Ensure that all necessary zoo information is communicated effectively to guests.
• Determines amount of payment from fee schedule, collects payments for admissions, programs, events and rings amount into register.
• Responsible for processing accurate day-to-day cash related transactions from customers.
• Completes daily revenue collection forms showing monies received and submits to Supervisor with money collected.
• Follow all designated opening and closing procedures to ensure areas are secure, energy efficient, clean, stocked and sanitary.
• Ensures quality, cleanliness, and safety in proper food preparation and compliance with regulatory health standards.
• Must be able to work independently with little or no supervision.
• Responsible for maintaining cleanliness and organization of concessions/admission area and adjoining restrooms during hours of operations and the close of the day.
• Maintain positive relationships with all employees and supervisors.
• Follows established City of Amarillo policies and procedures.
• Regular and punctual attendance.
• Understand and ensure state and city health codes policies are followed.
• Responsible for learning all rules and procedures as they apply to food service and zoo operations.
• Must demonstrate team spirit and support a friendly, efficient work force.
• Must be able to work in fast-paced environment.
• Provide assistance to guests by facilitating rentals of electronic scooters and wheelchairs.
• Performs related duties as required.

Preferred Qualifications

• Having some prior knowledge/experience in concession/food service is desirable.
• Previous experience as a cashier helpful.