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Conference & Event Sales Manager
| Company | Atrium Hospitality |
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| Location | Caddo Valley, AR, USA |
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| Salary | $17 – $18.25 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Junior, Mid Level |
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Requirements
- Minimum two (2) years of Conference & Event servicing experience or two (2) years in hotel Event Services, Banquet, or Group Sales or an equivalent combination of education and experience.
- High school diploma or equivalent
- Proficient in Microsoft Office
Responsibilities
- Directly communicate with clients to ensure all event documents are comprehensively prepared and finalized using tools and systems provided.
- Oversee the timely distribution of Banquet Event Orders (BEOs) in line with hotel deadlines.
- Present clients with potential upgrade opportunities, collect necessary agreements and deposits, and consistently communicate on group arrangements.
- Partner with hotel staff for pre-and post-event meetings including BEO review, guaranteeing client satisfaction and collating feedback.
- Monitor guest room blocks, ensuring contract adherence and optimizing revenue opportunities.
- Monitor guest room allocations to ensure contract compliance while capitalizing on revenue opportunities. Alert clients about potential attrition charges for rooms and F&B if bookings or revenues are projected to fall short of the contract.
- Supervise the entire client payment process, from initial deposits to the final bill.
- Utilize the Hotel Sales & Catering software to meticulously document interactions and attach vital documents such as BEOs, payment forms, diagrams, and agendas.
- Coordinate on-site tours and virtual client meetings. Be on-hand during key event moments to engage with clients, ensure all details are executed correctly, and address immediate requirements.
- Collaborate with the Director of Events and Director of Sales & Marketing in various sales activities, which include guiding site tours, promoting catering events, and managing BEO documentation.
- Regularly audit banquet checks against our sales system to ensure accurate posting of revenues, including items consumed during events.
- Review the full bill upon event completion, ensuring alignment with our group closing checklist. This ensures timely and accurate billing by our accounting team.
- Process commission payments using the brand’s commission system, award brand loyalty points to meeting planners, and address discrepancies or issues such as group no-shows. Collaborate with the client and front office for any corrective actions. Ensure VIP group reservations are correctly allocated.
- Actively engage in the BEO, Group Resume, Pre-Con, Post Con and Group Scrub Meetings, always being prepared to discuss the specifics of any assigned group(s).
- All other duties as required.
Preferred Qualifications
- Prior experience with the Group, and/or Local Social Event market segments
- Bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major
- Certified Meeting Professional (CMP)
- Demonstrated experience with industry specific sales and catering programs including Microsoft Office, Delphi.FDC (Salesforce), and/or CI/TY (Marriott), and Diagramming Tools like Social Tables, particularly in detailing.
