Skip to contentConfiguration and Services Manager
| Company | Parsons |
|---|
| Location | Bluemont, VA, USA |
|---|
| Salary | $108700 – $190200 |
|---|
| Type | Full-Time |
|---|
| Degrees | Bachelor’s, Master’s |
|---|
| Experience Level | Senior, Expert or higher |
|---|
Requirements
- Advanced written and oral communications skills
- Proficient in Microsoft Office applications
- Advanced time management and organizational skills
- Advanced technical and operational proficiency in Configuration and Service Management
- Proficient in product and process technical documentation
Responsibilities
- Establish hardware and software baselines for mobile, desktop, and server based products
- Create and Maintain product and project documentation across multiple functional teams
- Plan, implement, and manage processes and procedures for customer servicing and internal system deployments
- Conduct analysis of service requirements for hardware and software and make recommendations to improve internal processes
- Develop and maintain training platform for customer and internal access
- Integrates with engineering team to support system changes and upgrades for API/SDK versioning, software change lists, and customer documentation
- Direct service and maintenance efforts by coordinating with warranty and Quality Control teams, tracking customer requirements, and warranty & maintenance schedules
Preferred Qualifications
- Bachelor’s Degree in Computer Science, Computer Engineering or a related technical field
- Master’s Degree preferred
- 8+ years of related professional experience
