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Connectivity Specialist

Connectivity Specialist

CompanyFareHarbor
LocationDenver, CO, USA
Salary$41200 – $61800
TypeFull-Time
Degrees
Experience LevelJunior, Mid Level

Requirements

  • 2+ years customer support experience
  • Have a strong attention to detail
  • Excellent written and verbal communication skills in English
  • Experience working in a culturally diverse work environment
  • Have a natural sense of urgency and ownership
  • Independent worker with a high level of maturity

Responsibilities

  • Provide Connectivity support for FareHarbor clients and partners globally
  • Establish API connections between FareHarbor clients and OTAs
  • Maintain and troubleshoot API connections between FareHarbor clients and OTAs
  • Become an expert on all features that comprise a product on FareHarbor’s platform
  • Create product mappings within the FareHarbor dashboard to allow bookings to seamlessly integrate between an OTA’s software and FareHarbor
  • Manage inbound requests regarding API integrations for FareHarbor partners, clients, and other FareHarbor customer experience teams
  • Become an expert in all of FareHarbor’s unique API integrations with each OTA
  • Work with the team to maintain SLA adherence on inbound requests
  • Work with FareHarbor’s clients and OTAs to identify and fix API errors in a timely manner
  • Devise long term solutions to reduce future API errors when possible
  • Act as a liaison between parties to research, solve and communicate complex and highly technical concepts in an easy to understand way
  • Answer inbound requests from clients and partners in a timely and professional manner
  • Educate clients on API best practices
  • Collaborate with internal stakeholders including all members of the Connectivity, Strategic Partnerships, Channel Support, Support, and Account Management teams
  • Prioritize and complete inbound tasks in a timely manner
  • Comfortable prioritizing tasks that require urgent attention and/or have been escalated internally
  • Proactively and independently plan your day-to-day tasks and responsibilities

Preferred Qualifications

  • Prior experience working with API connections
  • Ability to interpret common programming languages such as JSON
  • Fluent in Spanish, Italian, Portuguese or French