Constituent Service Representative

Knowledge of City government operations, services, and organizational structure (or the ability to quickly learn)
Common constituent concerns and how they relate to public services such as sanitation, public safety, housing, and utilities
Office practices, procedures, and equipment
Must be organized and familiar with Microsoft Office programs and online database systems
Skill in communicating clearly, professionally, and empathetically—both verbally and in writing
Providing high-quality, responsive customer service to individuals from diverse backgrounds
Managing multiple priorities and following through on assignments with attention to detail
Using office software and technology, including Microsoft Office Suite (Word, Excel, Outlook), Google calendar, and online case tracking systems
Ability to work independently, exercise sound judgment, and maintain confidentiality
Build and maintain positive, respectful relationships with constituents, coworkers, and representatives from City departments
Resolve problems with patience and professionalism, often under pressure or with limited information
Represent the Council Member and the office with integrity and professionalism at public events and meetings
Adapt to changing circumstances and respond to new challenges as they arise
Attend occasional evening and weekend events or meetings as needed
Ability to exercise diplomacy, tact and judgement when interacting with a wide range of individuals in a friendly, personable manner

Respond to incoming phone calls and greet constituents in person and virtually with professionalism and care
Work directly with constituents to resolve City-related issues in a timely and effective manner
Serve as a liaison between constituents and City departments, facilitating solutions and follow-up
Maintain accurate and up-to-date records of constituent interactions using the online tracking system
Assist in planning and supporting Councilmember-sponsored events, including community meetings, resource fairs, and special initiatives
Attend community meetings and events as a representative of the Councilmember’s Office, occasionally outside of standard business hours
Perform administrative duties such as data entry, and correspondence
Maintain a collaborative and respectful relationship with the Councilmember, fellow staff, and members of the community
Other duties as assigned to support the work of the office

Knowledge of community-based organizations and resources within the Council District (preferred)
Knowledge of Spanish or another language is a plus