Consultant – DB Pension Administration
| Company | TELUS |
|---|---|
| Location | Toronto, ON, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- Seven (7) + years of related DB Pension Administration experience
- Post-secondary education; CEBS or PPAC designation is an asset
- Strong knowledge of provincial pension and tax legislation
- Highly developed customer service skills
- Incisive analytical thinking and attention to detail
- Excellent communication, project management, presentation, and negotiation skills
- Exceptional collaboration with team members, stakeholders, and clients
- Intermediate to advanced skills with Microsoft Excel and other Microsoft suite products (Outlook, Word, OneNote)
- Experience with pension administration software
- Bilingualism (English and French) is an asset
Responsibilities
- Build and maintain excellent relationships with client contacts
- Participate in client meetings as needed
- Ensure the team provides top-quality services to clients
- Provide clients with relevant information on administrative issues and legislative requirements
- Coordinate a full spectrum of DB Admin services, including web tools and call center support
- Understand clients’ perspectives and resolve administrative issues efficiently
- Maintain open communication lines between clients and the team
- Identify and develop new business opportunities with existing clients
- Use knowledge of client contracts and services for invoicing purposes
- Manage Service Agreements, ensuring timely reviews, adjustments, and renewals
- Escalate operational issues to the Service Delivery Manager to find timely solutions
- Verify benefit calculations, annual statements, and relevant reports in line with pension plan rules and legislation
- Review annual statements for compliance and consult with clients on custom changes
- Prepare membership/payment reconciliations and valuation data, resolving any data issues
- Participate in system testing and ensure protocols are followed
- Identify process improvement initiatives, present solutions to stakeholders, and implement feasible changes
- Continue building industry knowledge through internal training sessions
- Lead internal initiatives
- Manage daily and year-end functions, ensuring resource assignment, deliverable compliance, and risk mitigation
- Lead special projects as required
- Collaborate with resources in other departments
- Function as a team leader, overseeing the work of other team members
- Conduct annual performance reviews and provide regular performance feedback
- Act as a mentor, supporting the growth and development of team members
- Conduct training sessions
Preferred Qualifications
- CEBS or PPAC designation is an asset
- Bilingualism (English and French) is an asset