Consumer Banker Co-Op

Consumer Banker Co-Op

Requirements

• Currently enrolled in a two or four year undergraduate degree program
• Strong verbal and written communication skills
• Strong customer service skills
• Strong analytical skills
• Ability to work in a team environment
• Ability to multi-task and be flexible in a fast-paced environment
• Ability to demonstrate initiative

Responsibilities

• Consumer Banker Co-op will work with an assigned leader to coordinate training and scheduling
• Complete required online compliance courses
• Conduct teller transactions
• Support client engagement through client conversations and follow up
• Utilization of key tools and systems including SalesForce
• Perform daily activities that align with The First Financial Bank Experience (FFB Experience), including but not limited to:
• Partner with appropriate internal constituencies to bring appropriate level of expertise to the client whether it is service or solution related
• Ensure client follow up calls are conducted in the proper time frame
• Maintain all operational and risk management standards
• Other duties as assigned to assist clients transact business within the branch, drive-thru, by phone and email
• Model the way for peers and coworkers aligned with First Financials Mission and Values
• Adhere to all compliance and regulatory procedures
• Deliver excellent client experience
• Participate and lead in the First Financial Bank Experience by being active in site center huddles and meetings to support service activities
• Consistently meet or exceed service and referral goals as set by management, by effectively collaborating as a team, the District and with lines of business in an effort to assist clients meet their dedicated financial needs
• Provide digital assistance and service for clients establishing or in need of support in utilizing the bank’s online offering

Preferred Qualifications

No preferred qualifications provided.