Consumer Loan Servicing Associate
| Company | Freedom Credit Union |
|---|---|
| Location | Agawam, MA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- Two to five years of financial operation experience with at least two years of experience in consumer loan servicing.
- Computer experience necessary with knowledge of credit union systems (Insight, etc.), Word and Excel.
- High School Diploma or equivalent required, or the equivalent combination of education and experience.
- Courtesy, tact, and diplomacy are essential elements of the job.
Responsibilities
- Process paperwork for loan process for member funding and file maintenance and loan packets.
- Process repossession fees, MBP/GAP refunds, month-end reports.
- Receive phone calls and assist members with miscellaneous loan service issues.
- Troubleshoots and resolves member inquiries.
- Calculates tax disbursements, rate adjustments and escrow analysis as needed.
- Provide assistance for CPI reports and ordering of supplies for Loan Department.
- Monitor daily loan reports and monthly summary reports and process collateral releases for paid off loans.
- Responsible for consumer loan servicing, monitor daily loan reports, daily loan payments, and monthly monitoring reports, assist in the implementation of loan document storage and administration of the online payment details.
- Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
Preferred Qualifications
-
No preferred qualifications provided.