Consumer Operations Support Representative
| Company | TransUnion |
|---|---|
| Location | Chester, PA, USA, Chicago, IL, USA, Alpharetta, GA, USA, Reston, VA, USA |
| Salary | $18.22 – $26.44 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- 1-2 years of experience in an operations environment
- Ability to multi-task and prioritize with strong organization skills
- Read, understand, and interpret CRS audit trail
- Collaborate with team members on projects
- Maintain and secure confidential and sensitive information
Responsibilities
- Analyze and process complex consumer files received from various internal / external business partners with prompt solutions.
- Provide ongoing support for fraud processing including: Customer Support and Special Investigations (CSSI) and specialized fraud case management.
- Collect and distribute data to law enforcement for cases involving fraud where an investigation has been started.
- Answer and respond to incoming calls and written inquiries from consumers and customers providing prompt resolution to escalated inquiries such as: consumer disputes, fraud resolution, and identity theft for (minors/adults).
- Analyze consumer contact data and report error trends to management.
Preferred Qualifications
-
No preferred qualifications provided.