Contact Center Agent
| Company | Panasonic Avionics |
|---|---|
| Location | Des Moines, IA, USA, Detroit, MI, USA, Schertz, TX, USA, Charlotte, NC, USA, San Antonio, TX, USA, Kansas City, MO, USA, Charleston, SC, USA |
| Salary | $12.27 – $23.59 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior |
Requirements
- High School Diploma Required
- 1+ years of customer service experience
- Excellent telephone and communications skills
- Ability to work in and handle high call volume environment
- Good customer service skills and willing to work flexible hours
- Basic PC skill required, including experience in Microsoft Word and Excel
- Ability to work in a team environment and desire for continuous learning through cross-training
- Ability to follow procedures
- Ability to type a minimum of 40wpm
Responsibilities
- Handle inbound calls and emails (Verisae or Corrigo) from customers or technicians 24/7/365.
- Gather vital details from customers or technicians related to the reason for the call and identify the appropriate course of action needed to handle the call.
- Enter vital details related to service calls in to the appropriate application, determining the priority of the service call, and setting the customers’ expectations.
- Demonstrate advanced knowledge of the dispatch and escalation procedures required during business hours and afterhours.
- Monitor and dispatch service calls to technicians using the on-call application and escalating when necessary.
- Handle offline tasks as assigned by management including but not limited to: Verisae, Corrigo (work order software)
Preferred Qualifications
-
No preferred qualifications provided.