Contact Center Rep II-Borrowing

High School Diploma or equivalent
Language requirement: English, Cantonese, Mandarin
Exceptional communication and listening skills and a curiosity to help customers meet their needs and resolve concerns. (Preference given to those with experience in financial or service industries.)
Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics.
Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.).
Flexibility, resiliency, and a positive attitude when responding to challenging situations.
Passion to assist customers in resolving unspoken needs by offering consultative advice
Ability to work both independently and as part of a team.
Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices.

Consistently deliver an outstanding customer service experience by offering friendly support through your knowledge of TD products, services and solutions.
Resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
Consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.
Actively participate in ongoing training and coaching support to help you continue to grow and develop in your role.