Contact Center Software Developer
| Company | Charles Schwab |
|---|---|
| Location | Lone Tree, CO, USA, Austin, TX, USA, Southlake, TX, USA, Phoenix, AZ, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- Bachelor’s degree in Engineering, Computer Science, or related field
- Understanding of NICE inContact Technology (including but not limited to CXOne, WFM, Nexidia, or any other CCaaS platform)
- The knowledge in Telecommunications, VoIP, computer networks design, overall knowledge of how to configure basic network infrastructure components: TCP/IP routers, proxies, load balancers and troubleshooting.
- Minimum 3-5 years technical, hands on experience with focus on various digital technologies & solutions
- Experience with Java/JavaScript, HTML, Python, Angular framework, C, C++, SDK & XML (SCXML/VXML), a plus
- Understand requirements specific to deploying IP telephony across both Cloud, LAN and WAN architectures
- Ability to do knowledge transfers to other team members
- Ability to write clear and concise engineering and architecture implementation documents
- Ability to analyzes and evaluates code issues and makes decisions within general parameters under broad supervision
- Ability to deliver training material to support staff
Responsibilities
- Designing technical solutions based on business requirements, conducting discovery sessions, integrating multiple dissimilar environments, and implementing leading edge technologies.
- Utilizes programming languages (Angular, Javascript) to create and maintain custom voice applications and web portals/intranets and dashboards.
- Investigating complex technical issues and working with partnering personnel to resolve complex issues.
- Work within the Agile framework to provide estimates and deliver new product functionality in a timely and efficient manner.
- Provide third tier support for our internal support organizations to troubleshoot and resolve complex implementation issues.
- Ability to prioritize work effectively and meet tight deadlines when required.
- Ability to consult with business partners to provide technical direction for business requests.
- Ability to work with professional services resources to understand and implement new technologies, framework, and architectures.
- Ability to manage multiple projects of varying size and technical complexity.
- Ability to focus on the details without losing sight of the bigger picture.
- Provide clear and accurate documentation as well as provide training to other Schwab team members as needed.
Preferred Qualifications
- Proficiency in Angular and understanding of/experience in Sql, VB.NET, & HTML/CSS.