Content Strategist – Principal Associate
| Company | Capital One |
|---|---|
| Location | San Francisco, CA, USA, McLean, VA, USA, Richmond, VA, USA, New York, NY, USA |
| Salary | $115900 – $158700 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- At least 4 years of experience with content strategy, content creation, content design, or UX writing
- At least 4 years of experience creating and leading content design deliverables, such as content strategies, content requirements, information architecture, or conversation prototypes
Responsibilities
- Collaborating with technology, product, and business teams to create intuitive and engaging customer experiences
- Participating in translating complex ideas into understandable concepts that evolve and enhance customer and associate experiences
- Developing vision narratives to build consensus with partners and stakeholders and inform the roadmaps of our continuous delivery team
- Advocating for the customer through human-centered design methods, ensuring our products speak *their* language
- Championing prioritization of design centered product enhancements grounded in research and analysis, and always representing the perspective of content strategy
- Participating in design reviews and critiques, and helping all designers strengthen their skills in content design
- Effectively explaining and advocating for your design decisions with an audience of product partners and other stakeholders
- Developing and sharing tools and frameworks with your local design team, plus the broader content design community and Design organization
- Collaborating in a multi-disciplinary team to understand customer needs and define storytelling opportunities through usability and empathy studies
- Framing problems, define insights, and designing new methodologies/practices to serve customer needs
- Facilitating and participating in workshops with internal and external stakeholders to align with business needs
- Creating new content experiences, and coaching others in the process
- Ensuring all content is clear, easy to understand, and written in natural language
- Adhering to compliance requirements while still aligning to natural language and content standards
- Collaborating with other content, service, and product designers to contribute to our internal design system, content strategy community of practice, best practices, and guidelines
Preferred Qualifications
- Bachelor’s Degree or military experience
- Advanced degree, trainings, or certifications in a content/writing or design related field
- Content creation for cross channel experiences
- Experience leading a multidisciplinary design team in collaboration with product, technology, and operations partners.